Thank you for purchasing from birchsidecarct.shop. Due to ongoing losses, the website is currently conducting a clearance sale. To ensure you understand the after-sales arrangements, please carefully read the following return and refund policy before placing your order.
- Return Period
You can apply for a return within 30 days of receiving the goods, provided it meets the requirements of this policy.
Return requests must be submitted within the specified period. We may not accept return requests submitted after 30 days, unless otherwise stipulated by applicable law.
- Return Conditions
When applying for a return, please try to keep the goods in a condition suitable for resale and retain the goods and related packaging and accessories.
If the goods have obvious quality problems, the received goods are significantly different from the order, or the goods were damaged during transportation, please contact us promptly and provide order information and relevant photos or other necessary materials so that we can verify and process your request.
For returns due to personal reasons, the goods should be kept as unused as possible and in a condition that does not affect resale.
- Return Process
To return an item, please contact us using the contact information provided on the birchsidecarct.shop website and provide:
Order information;
Reason for return;
Product photos or a description of the problem (if applicable).
Please return the item only after receiving confirmation and related instructions. Packages returned without confirmation may not be processed promptly.
- Refund Processing
Returns meeting the refund criteria will be processed according to applicable refund rules after we receive and inspect them.
Refunds are typically initiated or completed within 3 days of confirmation. Actual arrival time may be affected by the processing speed of payment institutions, banks, or other payment service providers.
Refunds are usually returned to the original payment method.
- Clearance Sale Items
Due to ongoing losses for merchants, the website is currently clearing out existing inventory at a loss.
Clearance prices are current selling prices. Consumers should carefully confirm product specifications, quantity, price, and related information before placing an order. Clearance sales do not automatically exclude consumers’ legal rights to returns, refunds, or other legal obligations.